Shipping policy
Shipping Policy
Last Updated: [Insert Date]
Thank you for shopping with Scentside. This Shipping Policy outlines how orders are processed, shipped, and delivered when purchasing from www.scentside.co.za.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high order volumes, processing times may be slightly delayed. Customers will be notified if there are any significant delays.
Shipping Methods and Delivery Times
We currently ship throughout South Africa using trusted courier partners.
Estimated delivery times:
Major Cities:
2–4 business days
Regional Areas:
3–6 business days
Delivery times are estimates and may vary depending on courier schedules and delivery locations.
Shipping Costs
Shipping costs will be calculated at checkout based on your delivery location.
Occasionally, Scentside may offer free shipping promotions, which will be clearly stated on the website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.
Delivery Responsibility
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.
Scentside is not responsible for delays or failed deliveries caused by:
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Incorrect delivery addresses
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Recipient unavailable at delivery location
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Courier service disruptions
If a parcel is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Delivery Inspection
Customers are encouraged to inspect their order upon delivery.
If the package appears damaged, please:
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Take clear photos of the package and product.
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Contact us within 48 hours of receiving the order.
Failure to report issues within this timeframe may affect eligibility for assistance.
Lost or Stolen Packages
Scentside is not responsible for packages that are lost or stolen after successful delivery confirmation from the courier.
If you believe your package has been lost in transit, please contact us and we will assist in opening a courier investigation.
Shipping Restrictions
At this time, Scentside only ships within South Africa.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: support@scentside.co.za
Website: www.scentside.co.za