Refund policy

At Scentside, we specialise in selling original designer fragrances and footwear that are classified as reject or surplus stock. These products may have minor cosmetic defects such as packaging damage, box imperfections, or slight manufacturing flaws, but the products themselves remain authentic.

By placing an order on scentside.co.za, you acknowledge that you have read and understood the information provided on our “What are Reject Products” page.

No Returns for Cosmetic Defects

All products sold on Scentside are reject or surplus items and are sold at significantly reduced prices due to minor defects.

For this reason, returns, refunds, or exchanges will not be accepted for the following reasons:

Damaged or imperfect packaging
Scratches, marks, or minor cosmetic defects
Box damage or missing protective seals
Slight manufacturing imperfections
Personal preference (e.g. scent preference or style)

These conditions are part of the nature of reject products and are clearly disclosed before purchase.

Refunds for Incorrect or Damaged Orders

Refunds or replacements will only be considered in the following circumstances:

You received the wrong product
The item arrived physically damaged during shipping
The product is significantly different from what was ordered

In such cases, customers must contact us within 48 hours of receiving the order.

How to Request a Refund

To request a refund or report an issue, please contact us at:

Email: support@scentside.co.za
Subject: Order Issue – [Your Order Number]

Please include:

Your order number
Clear photos of the product
Photos of the packaging and shipping box
A brief description of the issue

Our team will review the request and respond within 2–3 business days.

Refund Processing

If a refund is approved:

Refunds will be processed using the original payment method
Please allow 5–10 business days for the refund to reflect depending on your bank or payment provider.

Non-Returnable Items

Due to hygiene and authenticity protection, the following items cannot be returned:

Opened fragrances
Used footwear
Items returned without original packaging
Clearance or promotional items

Customer Responsibility

Customers are responsible for ensuring they understand the nature of reject or surplus products before purchasing.

All purchases are made at the buyer’s discretion, and Scentside makes no misleading claims regarding product condition beyond what is stated on the website.